How to complain

Updated 1 Mar 2024

If you wish to complain about the service supplied by Credit Card Compare, and we will ensure that changes and revisions are website, there is a complaints process to follow. All complaints will be reviewed, and we will ensure that changes and revisions are made to this website to continually improve it so that no further complaints of the same nature come up for other people.

If you wish to make a complaint, you can contact us by email or letter.

  • Email: hello@creditcardcompare.com.au
  • Post: Credit Card Compare Australia, Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia

Once you have contacted us, we'll send you a complaints form that you must fill out and send back. Regardless of the nature of the complaint, we will respond within one business day and seek to resolve the complaint. If you're dissatisfied with the response, we will further attempt to find a solution and inform you within 14 business days.

After this, if you're still unsatisfied, you can escalate the matter to the external dispute resolution scheme of which we are a member: Australian Financial Complaints Authority (AFCA: 45547). We will provide you with a referral form to help you outline your complaint.