ANZ Stats

By   |   Verified by David Boyd   |   Updated 21 May 2024

In this analysis of ANZ, one of Australia's leading banking institutions. Our research breaks down its market presence, customer demographics, historical development, and significant acquisitions.

As part of the "Big Four," ANZ plays a crucial role in the Australian financial landscape, with a market share of approximately 8.8%. This positions it prominently among competitors but also highlights the competitive nature of the banking sector, where it, along with its counterparts, controls about 75% of the market.

Our detailed examination includes insights into ANZ's strategic growth through key acquisitions like the National Bank of Tasmania and international expansion efforts, such as the significant acquisition of Suncorp in 2024 for $4.9 billion.

Key ANZ statistics

Key ANZ statistics

  • Market share: ANZ holds approximately 8.8% of the Australian market, making it one of the Big Four banks collectively controlling about 75% of the sector.
  • Customer base: Serves around six million customers with over 12 branches in Australia.
  • Workforce: Employs about 39,000 people across its operations in Australia, New Zealand, Europe, Asia-Pacific, and North America.
  • Historical milestone: ANZ was formed in 1970 through a merger with the English, Scottish & Australian Bank (ES&A), marking the largest bank merger in Australian history at that time.
  • Headquarters: Located at 833 Collins Street, Melbourne, in the Docklands area.
  • Leadership: Shayne Elliot has been the CEO since the beginning of 2016.
  • Founding: Originates from the Bank of Australasia, founded in 1835 in London.

Market share

The four main banks in Australia, also known as the Big Four, hold a commanding share of the country's banking sector, a staggering 75%. (Statista)

  • Commonwealth Bank of Australia (CBA): Largest market share, around 14.3%.
  • Westpac Banking Corporation: Around 11.6% market share.
  • National Australia Bank (NAB): Holds roughly 9.8% of the market.
  • Australia and New Zealand Banking Group (ANZ): Market share around 8.8%

ANZ serves around six million customers at over 12 branches in Australia. (Wikipedia)

The company employs approximately 39,000 people and has operations across Australia, New Zealand, Europe, Asia-Pacific and North America. (IBISWorld)

The current ANZ bank was formed in 1970 through a merger with the English, Scottish & Australian Bank (ES&A) at that time. This was the biggest bank merger in Australian history at that time. Its founding institutions date back to the 1830s. (Wikipedia)

Its headquarters are located at 833 Collins Street in Melbourne's not-so-salubrious Docklands area. (ANZ)

Shayne Elliot was appointed as CEO at the beginning of 2016. (ANZ)

History

The Bank of Australasia, which would later become ANZ after a series of mergers and acquisitions, was founded in London in 1835. (Trove)

The Bank of Australasia merged with Union Bank of Australia to form Australia and New Zealand Bank in October 1951. (Trove)

Acquisitions

  • The National Bank of Tasmania, which was established in Launceston in 1885 was acquired by ANZ in 1981 to strengthen its presence in Tasmania. (Picture Worl)
  • ANZ acquired Grindlays Bank in 1984 for $282 million. (Canberra Times)
  • In 2003, ANZ acquired New Zealand Post's banking business, bolstering their position in the New Zealand market. (AFR)
  • ANZ acquired the cashback shopping platform Cash Rewards for $100 million in 2022. (AFR)
  • In February 2024, ANZ's $4.9 billion acquisition of Suncorp was authorised by the Australian Competition Tribunal. (Reuters)

Scandals

  • Scam victims want ANZ CEO off Banking Ombudsman board – February 2024. (The Post)
  • ANZ to pay $900,000 penalty for continuous disclosure failure – December 2023. (ASIC)
  • ANZ penalised $15 million for misleading customers about available funds – September 2023. (ASIC)
  • ANZ penalised $25 million for misleading customers and failing to provide promised account benefits – October 2022 (ASIC)
  • ANZ bank to pay $682m to customers it ripped off over 10 years – 2019 (The Guardian)

Employees

  • ANZ has more than 40,000 employees. (ANZ)
  • 43% of ANZ Australia employees are women, while 57% are men. (Zippia)
  • The most common ethnicity at ANZ Australia is Asian (39%). (Zippia)
  • 36% of ANZ Australia employees are White. (Zippia)
  • 14% of ANZ Australia employees are Hispanic or Latino. (Zippia)
  • The average employee at ANZ Australia makes $95,543 per year. (Zippia)
  • Employees at ANZ Australia stay with the company for 3.7 years on average. (Zippia)

Wordwide presence

Core markets: Australia and New Zealand are ANZ’s home markets with a full range of banking services and a substantial branch network (ANZ)

Asia Pacific: ANZ has a strong presence in the Asia Pacific region, with established operations in countries like China, Hong Kong, India, Indonesia, Japan, Korea, Taiwan, Thailand, and Vietnam . They focus on providing services for trade and capital flows within the region. (The Banker)

Pacific Islands: ANZ also serves several Pacific Island nations, including the Cook Islands, Fiji, Kiribati, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, and Vanuatu. [ANZ]

North America, Europe and the Middle East: ANZ has a limited presence in these regions, with offices in France, Germany, the United Arab Emirates, the United Kingdom, and the United States, Pacific Islands including Cook Islands, Fiji, Kiribati, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, and Vanuatu. (ANZ)

Products and services

For individuals

  • Bank accounts: Everyday transaction accounts, savings accounts with interest options, youth accounts, and premium accounts with added benefits.
  • Loans: Home loans for purchase or refinancing, personal loans for various purposes, car loans, and margin loans for investing.
  • Credit cards: A range of credit cards with different rewards programs, frequent flyer points options, low interest cards, and student cards.
  • Investments: Managed funds, term deposits, online share trading platforms, and financial advice services.
  • Insurance: Home and contents insurance, car insurance, life insurance, income protection insurance, and travel insurance.

For businesses

  • Business transaction accounts: Accounts designed for business needs with features like internet banking and bill payments.
  • Business loans: Commercial property loans, equipment finance, business overdrafts, and invoice financing solutions.
  • Merchant services: Solutions for businesses to accept electronic payments.
  • International banking: Services to facilitate international trade and foreign exchange transactions.
  • Risk management solutions: Assistance with managing financial risks like interest rates and foreign exchange fluctuations.